A STUDY ON CUSTOMER SATISFACTION TOWARDS MOBILE PORTABILITY
Mr. P. Kanagaraj, Mr. C. Ajaikumar
STUDENT, Dr NGP ARTS AND SCIENCE COLLEGE
Mobile Number Portability (MNP) requires that mobile telephone customers can keep their telephone number-including the prefix-when switching from one provider of mobile telecommunications services to another. Number Portability will allow subscribers to change their service provider while retaining their old mobile number. Portability benefits subscribers and increases the level of competition between service providers, rewarding service providers with the best customer service, network coverage, and service quality. Number portability is a circuit-switch telecommunications network feature that enables end users to retain their telephone numbers when changing service providers, service types, and/or locations. When fully implemented nationwide by wire line and wireless providers, portability will remove one of the most significant deterrents to changing service, providing unprecedented convenience for consumers, and encouraging unrestrained competition in the telecommunications industry.
Keywords: Mobile portability, Customer satisfaction, Customer expectations.
Journal Name :
EPRA International Journal of Environmental Economics, Commerce and Educational Management
Published on : 2021-08-07