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IMPACT OF EMOTIONAL INTELLIGENCE ON ORGANIZATIONAL COMMITMENT IN SERVICE ORGANIZATIONS - AN EMPIRICAL STUDY


Ms Karabi Goswami
,
Abstract

The objective of this paper is to examine the relation between Emotional Intelligence (EI) and Organizational commitment (OC) of employees at the workplace. It also tries to find out whether EI and OC of employees vary with age of employees. This study is based on primary data collected from 142 executives working in private service sectors like  banking and telecom in Guwahati region. Emotional Intelligence was measured using the standardized test developed by Chadha and Dalip Singh consisting of 22-items. Organizational Commitment was measured by the test developed by Allen and Mayer consisting of 18-items.The data was analyzed using and Pearson correlation and ANOVA. The findings of the study indicated that there is a positive correlation between EI and organizational commitment. There is a significant difference between employees with extremely high, high and moderate EI on one dimension of OC which is continuance commitment. EI is positively related to age of employees. OC is also significantly related to demographic variable like age of employees.

KEY WORDS: Emotional Intelligence, Organizational Commitment, Age.

Keywords:
Journal Name :
EPRA International Journal of Economic and Business Review(JEBR)

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Published on :

Vol : 6
Issue : 2
Month : February
Year : 2018
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