THE UTILITY OF DEMINGS PRINCIPLES OF MANAGEMENT IN INSTITUTIONS OF HIGHER LEARNING
Total Quality Management is an age old concept but still relevant even today and Deming’s fourteen principles of total quality management is a benchmark in the aspect of improving quality of a product service or an institutions. Though quality is a perceived aspect of a particular service utility and benefits. It depends upon the nature of industries that offer these services for the benefit of the users. Deming has stated that quality is a predictable degree of uniformity and dependability at low cost and which is applicable to the present needs. Deming’s fourteen principles of management has been identified as a quality meter which can be applied to different industries as well as institutions of higher learning. This paper purports to study the impact of Deming’s principles of management in institutions of higher learning. It is an empirical paper which dwells on fourteen principles of management and its applicability and utility in institutions of higher learning.
Findings: There is an impact of Deming’s principles in total quality improvement in institutions of higher learning.
KEYWORDS: Total quality management, Demings principles, quality.