stdClass Object
(
    [id] => 8230
    [paper_index] => EW201710-01-002116
    [title] => OPINION OF THE CUSTOMERS ON THE VARIOUS DELIVERY CHANNELS OPERATED BY THE SELECTED BANKS IN COIMBATORE CITY
    [description] => <ol>
	<li>Federal Reserve Bank of New York. 1999. &ldquo;Outsourcing Financial Services Activities: Industry Practices to Mitigate Risks.&rdquo; New York: Federal Reserve Bank of New York, October.</li>
	<li>Flaming, Mark, Claudia McKay, and Mark Pickens. 2011. &ldquo;Agent Management Toolkit: Building a Viable Network of Branchless Banking Agents.&rdquo; Technical Guide. Washington, D.C.: CGAP, February.</li>
	<li>Joint Forum. 2005. &ldquo;Outsourcing in Financial Services.&rdquo; Basel: BIS, February.</li>
	<li>Jack, William, Caroline Pulver, and Tavneet Suri. 2009. &ldquo;The Performance and Impact of M-PESA: Preliminary Evidence from a Household Survey.&rdquo; Kenya: FSD Kenya, June.</li>
</ol>

    [author] => P.Manoharan 
    [googlescholar] => https://scholar.google.co.in/citations?user=KeqZGcIAAAAJ&hl=en
    [doi] => 
    [year] => 2017
    [month] => October
    [volume] => 5
    [issue] => 10
    [file] => eprapub/EW201710-01-002116.pdf
    [abstract] => <p>Customer satisfaction is the key for any business as it leads to profitability and ultimately it is for customers &lsquo;retention. Today, banks are connecting the customers through enhanced services with quality as major parameter. Such revolutionized change and dynamic market environment raises the question about the customers&rsquo; satisfaction or dissatisfaction and also the related elements of retail banking becoming reason for customers&rsquo; satisfaction and dissatisfaction. This research article concentrates on the customer&rsquo;s satisfaction on the various delivery channels operated by the bank. The opinion of the respondents were collected from 600 respondents from the various banks (Public, Private and Foreign Banks) operating in Coimbatore City.&nbsp;</p>

<p><strong>KEYWORDS:</strong> Customer satisfaction, retail banking, financial services</p>

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    [hit] => 1231
    [status] => 
    [award_status] => P
    [orderr] => 31
    [journal_id] => 4
    [googlesearch_link] => 
    [edit_on] => 
    [is_status] => 1
    [journalname] => EPRA International Journal of Economic and Business Review(JEBR)
    [short_code] => IJES
    [eissn] => 2347-9671 (O), 2349-0187(P)
    [pissn] => 
    [home_page_wrapper] => images/products_image/12.JEBR.png
)
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