stdClass Object
(
    [id] => 8283
    [paper_index] => EW201709-01-002062
    [title] => TOURIST SATISFACTION LEVEL ON DESTINATION FACILITIES IN THE NILGIRIS
    [description] => <ol>
	<li>Barsky, J.D. (1992). Customer Satisfaction in the Hotel Industry: Meaning and Measurement. <em>Hospitality Research Journal</em>, 16 (1), Pp 51-73.</li>
	<li>Beeho, A.J. and R.C. Prentice (1997). Conceptualizing the Experiences of Heritage Tourists: A Case Study of New Lanark World Heritage Village. <em>Tourism Management</em>, 18(2), Pp 75-87.</li>
	<li>Bitner, M.J., (1990). Evaluating service encounters: The effects of physical surroundings and employee responses. <em>Journal of Marketing</em>, 54, Pp 69-82</li>
	<li>Chen, C. and Tsai, D. (2007). How destination image and evaluative factors affect behavioral intentions. <em>Tourism Management</em>. <em>28 </em>(4), Pp 1115-1122.</li>
	<li>Dorfman, P. W. (1979). Measurement and Meaning of Recreation Satisfaction: A Case Study in Camping. Journal of Environment and Behavior, 11(4), Pp 483-510.</li>
	<li>Gundersen, M.G., Heide, M. dan Olsson, U.H., (1996). Hotel guest satisfaction among business travelers &ndash; what are the important factors? <em>Cornell hotel and restaurant administration quarterly</em>, 36 (2), Pp 72-81.</li>
	<li>Hallowell, R. (1996). The Relationship of Customer Satisfaction. Customer Loyalty, Profitability: An Empirical Study. <em>International Journal of Service Industry, </em>8(2), Pp 25-37.</li>
	<li>Heide, M., Gronhaug, K. and Engset, M.G., (1999). Industry specific measurement of consumer satisfaction: experiences from the business travel industry. <em>International Journal of Hospitality Management,</em> 18, Pp 201-213.</li>
	<li>Heung, V.C.S., (2000). Satisfaction levels of mainland Chinese travelers with Hong Kong hotel services. <em>International Journal of Contemporary Hospitality Management</em>, 5, Pp 308-315.</li>
	<li>Hui, T. K. Wan, D., and Ho, A. (2007). Tourists&rsquo; satisfaction, recommendation and revisiting Singapore. <em>Tourism Management</em>, 28(4), Pp 965-975.</li>
	<li>Jayaprakash, K. (2016).&nbsp; Factors Influencing the Tourists to visit Udhagamandalam. <em>International Journal of Management and Social Science Research Review, </em>1( 25), Pp 40-44.</li>
	<li>Kinnear, T. C., &amp; Taylor J. R. (1987). &ldquo;<em>Marketing Research: An Applied Approach&rdquo;</em> (3rd ed). New York: Mcgraw Hill.</li>
	<li>Lee, C. K., Y. S. Yoon, and S. K. Lee, 2007. Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ. <em>Tourist management</em>, 8(2), Pp 204-214.</li>
	<li>Mythili. B. and Jayaprakash. K. (2017). Hill station tourist satisfaction in Udhagamandalam. <em>International Journal of Current Research and Modern Education, </em>2(1), Pp 117-121.</li>
	<li>Parasuraman, A., Zeithaml, V. and Berry, L., (1990). <em>Delivering Quality Service. </em>New York, Free Press.</li>
	<li>Peter, Paul J., and Jerry C. Olson (1996) <em>Consumer Behavior</em>, 4<sup>th </sup>ed. Chicago: Irwin.</li>
	<li>Petrick, J.F. (2003) <em>Are Loyal Visitors Desired Visitors</em>. Tourism Management (article in Press).</li>
	<li>Pizam, A. (1994). Monitoring Customer Satisfaction. In Food and Beverage Management: A Selection of Readings. Eds. B David and A. Lockwood. <em>Oxford, UK: Butterworth- Heinemann</em>, Pp. 231-247.</li>
	<li>Spreng, R.A.S., R.W. Mackenzie and R.W. Olashavsky (1996). A Reexamination of the Determinants of Consumer Satisfaction. <em>Journal of Marketing</em>, 60, Pp 15-32.</li>
</ol>

    [author] => K. Jayaprakash 
    [googlescholar] => https://scholar.google.co.in/citations?view_op=view_citation&hl=en&user=KeqZGcIAAAAJ&cstart=20&pagesize=80&imq=EPRA+International+Journal+of+Economic+and+Business+Review&citation_for_view=KeqZGcIAAAAJ:MhiOAD_qIWkC
    [doi] => 
    [year] => 2017
    [month] => September
    [volume] => 5
    [issue] => 9
    [file] => eprapub/EW201709-01-002062.pdf
    [abstract] => <p>The purpose of this research paper is to study the perception of tourist on the tourism facilities at the Nilgiris. The perception on the facilities have directly influenced on the overall satisfaction of the tourists. The perception was assessed by using factor analysis. A total of 15 variables were selected in order to analyze the influencing factors and 12 variables were used to evaluate the level of tourist satisfaction towards the Nilgiris as tourist destination. The results show that the majority of the tourists are influenced by the natural attractions such as gardens and climate of the destination. From the perception of tourists, they are highly satisfied with the tourism attractions of the destination.</p>

<p><strong>KEYWORDS: </strong>Tourism in the Nilgiris, Factors influencing, Tourist satisfaction, perception of tourists.&nbsp;</p>

    [keywords] => 
    [doj] => 
    [hit] => 2192
    [status] => 
    [award_status] => P
    [orderr] => 21
    [journal_id] => 4
    [googlesearch_link] => 
    [edit_on] => 
    [is_status] => 1
    [journalname] => EPRA International Journal of Economic and Business Review(JEBR)
    [short_code] => IJES
    [eissn] => 2347-9671 (O), 2349-0187(P)
    [pissn] => 
    [home_page_wrapper] => images/products_image/12.JEBR.png
)
Error fetching PDF file.