As many countries are landlocked, all the countries have been compelled to use neighbor countries for its imports and exports. In order to ease some of the problems in the transit countries, they started constructing dry ports in its hinterland along the transit corridors. To reap the maximum benefit from dry ports, the efficient and effective performance of the dry ports is very crucial and to do that it is important to identify factors which influence the performance of dry ports along with the quality of services rendered. Therefore, this study tried to examine factors that influence the service quality of dry ports from port users perceptions. Primary data was collected from 450 sample customers of the port which are selected based on convenience sampling technique. The data was collected using questionnaire and the data was analyzed using Factor analysis.
KEYWORDS : Dry ports, Service quality, containers, Third party.
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