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QUALITY SERVICE AND FACILITY EXCELLENCE IN HEALTHCARE SECTOR


Dr. K.Thriveni Kumari
,
Abstract

Hospitals are the health care centers whereby people come in order to get rid of their health issues through the services and facilities provided by the hospital. Quality is considered as one of the essential figures in differentiation and excellence of services also, it is a premise of upper hand. So, its understanding, measuring, and creating it are imperative challenges for all wellbeing administrations associations. The objective of the study is to inspect the administration quality and facility excellence impact on patient dependability in Health Care Sector.  Hospital administration, quality measures depends on a portion of the measurements of the SERVQUAL. In this review four measurements in particular responsiveness, compassion, dependability and unmistakable were considered. The information has been gathered by 100 respondents of various hospitals in Bangalore by utilizing structured questionnaire. The data has been analyzed by utilizing one way ANOVA. The results revealed that all the four dimensions were positively related to patient’s loyalty and customer satisfaction.

KEYWORDS: Facility Excellence, Customer Loyalty, Service quality, Health care

Keywords:
Journal Name :
EPRA International Journal of Economic and Business Review(JEBR)

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Published on :

Vol : 5
Issue : 9
Month : September
Year : 2017
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