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    [id] => 8288
    [paper_index] => EW201709-01-002042
    [title] => QUALITY SERVICE AND FACILITY EXCELLENCE IN HEALTHCARE SECTOR
    [description] => <ol>
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	<li>Alrubaiee, Laith and Feras Alkaa&#39;ida (2011), &ldquo;The Mediating Effect of Patient Satisfaction in the Patients&#39; Perceptions of Healthcare Quality - Patient TrustRelationship&rdquo;, International Journal of Marketing Studies, Volume3(1). June Pag 5-12</li>
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	<li>Jekam Publication, Ravi kiran&amp; Deepika, Journal of Emerging Knowledge on Emerging Markets, Vol. 3 [2011], Art. November 25 Pages 27</li>
	<li>K C Mittal*, Mahesh Arora** and MsAnupamaPrashar, Kaim (2011) journal of management and research vol.3, no.2, November-April 2011 pages 24</li>
	<li>Pizam Abraham, (2015) International Journal of Hospitality Management, 2015 issue, ISSN: <strong>0278-4319</strong> September Pages - 25</li>
</ol>

    [author] => Dr. K.Thriveni Kumari
    [googlescholar] => https://scholar.google.co.in/citations?view_op=view_citation&hl=en&user=KeqZGcIAAAAJ&cstart=20&pagesize=80&imq=EPRA+International+Journal+of+Economic+and+Business+Review&citation_for_view=KeqZGcIAAAAJ:nRpfm8aw39MC
    [doi] => 
    [year] => 2017
    [month] => September
    [volume] => 5
    [issue] => 9
    [file] => eprapub/EW201709-01-002042.pdf
    [abstract] => <p>Hospitals are the health care centers whereby people come in order to get rid of their health issues through the services and facilities provided by the hospital. Quality is considered as one of the essential figures in differentiation and excellence of services also, it is a premise of upper hand. So, its understanding, measuring, and creating it are imperative challenges for all wellbeing administrations associations. The objective of the study is to inspect the administration quality and facility excellence impact on patient dependability in Health Care Sector.&nbsp; Hospital administration, quality measures depends on a portion of the measurements of the SERVQUAL. In this review four measurements in particular responsiveness, compassion, dependability and unmistakable were considered. The information has been gathered by 100 respondents of various hospitals in Bangalore by utilizing structured questionnaire. The data has been analyzed by utilizing one way ANOVA. The results revealed that all the four dimensions were positively related to patient&rsquo;s loyalty and customer satisfaction.</p>

<p><strong>KEYWORDS: </strong>Facility Excellence, Customer Loyalty, Service quality, Health care</p>

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    [journalname] => EPRA International Journal of Economic and Business Review(JEBR)
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    [eissn] => 2347-9671 (O), 2349-0187(P)
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