The whole structure of industry and commerce rests on the well laid foundation of transportation. Thus, an effective transport system is a prerequisite for the economic development of a country. It is evident that economic growth in India over the true decades has increased demand for all transport services, particularly air services. Service quality of any sector is evaluated through the achievement of the customers’ expectation. Low cost carriers have gained importance among the minds of the commuters due to the increase trend in air travel due to tourism ,family and business activities. Among the low cost carriers Air Asia has got considerable crowd booking and hence the researcher has attempted to examine the quality of services provided by domestic skies thereby revealing the satisfaction of the commuters on the services imparted to them.240 commuters were selected for the study and the collected data were analysed by adopting various tools such as percentage analysis. Chi-square test, Discriminant analysis and Freidman rank test. From the analysis the commuters were found to expect more on the ground service delivery. Hence the employees must be prepared to convince and assist the commuters with the boarding and arrival procedures promptly and convincingly.

KEYWORDS: transportation, commuters, tourism, Service quality, real estate, community welfare