This paper empirically evaluates the ability of the major strategies that are implemented by Palestinian Water Services Providers to motivate the customers to pay their water invoices. a questionnaire over those strategies has been directed to the water sector key experts, and the employees that work in the Palestinian Water Service Providers. A regression analysis has been conducted to measure the significantly of those strategies. The findings showed that the strategies of installation prepaid meters, subscriber meter disconnection, implementation advanced technology for meter readings &processing, increasing the number of collection centers, quality of water services, supporting in other services provided and customers’ satisfaction, all those variables are significantly considered as effective strategies to motivate the customers to pay their water invoices. However, the elements of late payment penalties, early payment discount, persuasive materials and incremental tariff blocks are not significantly associated with this motivation.

KEY WORDS: Palestinian Water Services Providers, PWA, WSRC, Customers Payment, Motivation Strategies