This article reveals the role and description of business processes in the effective management of an enterprise and studies the main factors affecting the effectiveness of a business process. It also substantiates the need to create a business process management system at the enterprise, which will unite all the links of its work, will allow the enterprise to correctly assess the prospects for business development and find the best solution to achieve its goals. Disputes in science do not end; in contrast, they attract special interest for the researcher. To reasonably prove your opinion to the opponent, it is necessary to specifically understand the essence of the concept of this problem. That is why, in the article, an attempt was made to reveal the various opinions of scientists who gave their interpretations in disclosing the problems that arise in the business process.