INVESTIGATE THE FACTORS CONTRIBUTING TO RESISTANCE TO CHANGE IN A SELECTED BANK IN WINDHOEK, NAMIBIA
Sandy Mangani , Dr Helena Hakweenda
STADIO, Windhoek, Namibia
Abstract
Change is inevitable in the current corporate world due to various variables, including market dynamics, organisational reorganisation, and technical breakthroughs (Ghiringhelli and Virili, 2021: 330). However, change is potentially beneficial and frequently greeted with opposition from the workforce. Companies must comprehend the underlying reasons behind this resistance to successfully execute change programs (Oladimeji and Olanitori, 2022: 20).
In today's competitive environment, organisations must constantly adapt to keep up with the changes brought about by the rapid emergence and evolution of new technologies and regulations (Doppelt, 2017). But one of the biggest challenges that employers face is the resistance of their employees to the changes. Resistance to change can prevent an organisation from successfully implementing new processes or strategies (Doppelt, 2017). It can also result in decreased efficiency, higher operational expenses, and missed opportunities to grow.
Like many other industries, the banking sector has experienced significant transformations in recent years. These changes are important for maintaining competitiveness and responding to regulatory pressures and customer demands (Schmitz et al., 2019:286). In Namibia, particularly within the financial sector, it can be challenging to resist change. The country financial industry is constantly adapting to meet the demands of customers and technological innovations (Ntimane, 2020). Resistance to change is a real phenomenon and in the banking industry, its known to affect both individual behaviours and systemic factors. Banks that address these challenges strategically can successfully navigate change and remain competitive (Ndung’u, Otieno and Rotich, 2016). Therefore, investigating the factors contributing to resistance to change within the Namibian banking context is relevant and necessary for developing effective strategies to manage change. In other words, the study will examine the problem of resistance to change in a Namibian banking sector focusing on a selected bank in Windhoek from 2020 to 2023.
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EPRA International Journal of Economics, Business and Management Studies (EBMS)
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Published on : 2025-01-29
Vol | : | 12 |
Issue | : | 1 |
Month | : | January |
Year | : | 2025 |