This study examines the impact of the performance management system on employee productivity at the South African Social Security Agency (SASSA) in the Vhembe district. The objectives include identifying and explaining various approaches to implementing a performance management system, investigating its effects on employee productivity, and exploring alternative methods to enhance employee performance and productivity. A qualitative research approach was used, involving 24 respondents selected through purposive and random sampling techniques. The findings reveal that poor communication, lack of training, and insufficient resources significantly hinder productivity, even when a performance management system is in place. The study concludes that enhancing communication, providing targeted training, and ensuring adequate resources can improve the performance management system and boost productivity among SASSA employees. Recommendations emphasize adopting a systematic approach to promote effective and responsive service delivery within the agency.