DETERMINANTS OF CONSUMER ATTITUDES TOWARDS DIGITAL SHOPPING OF ELECTRONIC COMMUNICATION PRODUCTS IN NCR DELHI
Renu Jakhar, Dr. Abhishek Kumar
NICE School of Business Studies, Shobhit Institute of Engineering & Technology, Deemed to be University, Meerut, Uttar Pradesh
Abstract
The study explores the determinants of consumer attitudes towards digital shopping of electronic communication products in the National Capital Region (NCR) of Delhi. With the growing adoption of smartphones, affordable internet, and digital platforms, consumers increasingly rely on online channels for purchasing electronics. Using a descriptive research design and stratified random sampling, data were collected from 510 respondents through a structured questionnaire on a Likert scale. Findings are expected to reveal key factors such as trust, price, convenience, product variety, and service quality influencing consumer preferences, offering insights for e-retailers, marketers, and policymakers.
Keywords: Digital Shopping, Consumer Attitudes, Electronic Communication Products, NCR Delhi
Journal Name :
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EPRA International Journal of Economics, Business and Management Studies (EBMS)
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Published on : 2025-08-28
| Vol | : | 12 |
| Issue | : | 8 |
| Month | : | August |
| Year | : | 2025 |