ANALYSING THE ROLE OF MARKETING MIX FOR THE PRODUCT MAGGI IN ENHANCING CONSUMER SATISFACTION TOWARDS COIMBATORE CITY


Divyabharathi G, Dr. R. Venkatesan
Department of Management Studies, Dr. N.G.P. Arts and Science College, Coimbatore, Tamil Nadu
Abstract
This study aims to evaluate the relative importance of marketing mix elements in improving customer satisfaction regarding Maggi in Coimbatore. In the fast-moving consumer goods (FMCG) business, the elements of the marketing mix, namely product, price, place, and promotion, play a vital role in influencing consumer behaviour. Primary data was collected from 80 respondents using a structured questionnaire, and a descriptive research design was used to conduct this study. The data was analysed using chi-square tests, from which conclusions were drawn. The study revealed the importance of product quality, taste, availability, price, and promotion in improving customer satisfaction. Moreover, this study revealed a positive relationship between brand loyalty of consumers in Coimbatore city and the marketing mix strategy.
Keywords: Marketing mix, consumer satisfaction, Maggi, FMCG products, Coimbatore city, brand loyalty
Journal Name :
EPRA International Journal of Economics, Business and Management Studies (EBMS)

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Published on : 2026-03-09

Vol : 13
Issue : 3
Month : March
Year : 2026
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