Career development is an important aspect of Human Resource Management that focuses on improving employees’ knowledge, skills, abilities, and career growth opportunities within an organization. In the modern business environment, organizations are increasingly recognizing that employee growth and organizational success are closely connected. Career development helps employees achieve professional advancement while enabling organizations to improve productivity, employee retention, and job satisfaction. It includes activities such as training, mentoring, performance evaluation, promotions, leadership development, and career planning. In service-oriented industries like Business Process Outsourcing (BPO), career development plays a vital role because employees face continuous technological and customer-service challenges. Companies that provide opportunities for learning and advancement are more likely to retain talented employees and maintain competitive advantages. Teleperformance is one of the world’s leading digital business service providers and focuses on employee engagement, learning, and career growth initiatives. The study of career development in Teleperformance Global Services helps in understanding how organizational practices influence employee motivation, satisfaction, and long-term career progression.