SOCIAL COMMERCE ATTRIBUTES, CUSTOMER ENGAGEMENT AND REPURCHASE INTENTION ON SOCIAL COMMERCE PLATFORMS IN COIMBATORE DISTRICT


Yoga Priya S, Dr. A. Prasathkumar, Sangeetha. P
Sakthi Institute of Information and Management Studies, Pollachi, Tamil Nadu
Abstract
This study investigates how social commerce attributes shape customer engagement and repurchase intention among platform users in Coimbatore. Key dimensions examined include content informativeness, service quality, word-of-mouth, social interaction, and interactivity, with particular attention to the role of trust in fostering repeat buying behavior. A quantitative methodology was employed, utilizing a structured questionnaire administered to 385 respondents recruited through Instagram, WhatsApp, and Facebook. The data were analyzed using descriptive statistics, reliability analysis, independent samples t-test, ANOVA, and Pearson correlation. Results indicate that social commerce attributes significantly and positively affect both customer engagement and repurchase intention, while trust acts as a reinforcing mechanism for consumer confidence and loyalty. The study underscores the critical importance of interactive communication, content richness, and trust-building approaches in cultivating enduring customer relationships within social commerce environments. This research is aligned with the United Nations Sustainable Development Goals (SDGs), particularly SDG 8 (Decent Work and Economic Growth) and SDG 9 (Industry, Innovation and Infrastructure), and it highlights the role of digital commerce platforms in promoting sustainable business growth, innovation, and technology-driven customer engagement.
Keywords: Social Commerce, Customer Engagement, Repurchase Intention, Service Quality, Online Shopping, SDG 8, SDG 9
Journal Name :
EPRA International Journal of Economics, Business and Management Studies (EBMS)

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Published on : 2026-05-27

Vol : 13
Issue : 5
Month : May
Year : 2026
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