Value requirements for customer satisfaction can be fulfilled only by efficient and effective human resources. Human resources refer to employees with necessary skills, knowledge, ability, etc. are detrimental in accomplishing objectives of jobs. Human resources development is a mandatory function of the organization that realizes these necessary human resources. Retaining these human resources are critical for realizing various objectives of the organization. Education and training are necessary for organisational growth and development. These are made the essential elements in the criterion for various quality awards in the world. It is considered as one of the significant pillars of TQM. One of the crucial factors in successful implementation of TQM is Education and Training. MSMEs play critical role in the economic development of a country. Quality management of these MSMEs is would be critical for their stability. The aim of the paper is to examine the level of Education and Training against employee retention at MSMEs of Ballari, Karnataka. The universe comprised executive and non executive workforce of the firm. Sampling was carried out using convenient sampling technique with sample size of 50 in line with the Cochran formula. Data was collected using observation and informal interview methods. Descriptive statistics and Chi-square test was used to analyse the data. The research envisaged that all the factors of Education and Training are associated with customer loyalty at the MSMEs. The study revealed that, diversified training and effective education and training policy aspects at the MSMEs has significant influence on employee retention at the firms.