EXAMINING THE IMPACT OF PROCESS MANAGEMENT ON CUSTOMER VALUE PROPOSITION
Dr. K C Prashanth,Dr. Veena M
Indicator of any organizational success is its value processing system. Its mandatory that continuous improvement of processes leads in realizing objectives of processing system as well as wealth of the organization in terms of share value and earnings per share. An organisation is a group of interrelated and interdependent processes and the improvement of these processes is the prime aim of process management in TQM. Deming reveals that the treatment of organisational problems is generally consistent with process management. Effective process management develops a sense of ownership in employees, satisfaction, reduction in variations, quality improvement and ultimately performance optimisation. Hence, quality processes are of great significance in delivering quality products and satisfying customer needs. One of the crucial factors in successful implementation of TQM is Business process management. MSMEs play critical role in the economic development of a country. Quality management of these MSMEs is would be critical for their stability. The aim of the paper is to examine the level of Business process management against unit costof MSMEs of Ballari, Karnataka. The universe comprised executive and non executive workforce of the firm. Sampling was carried out using convenient sampling technique with sample size of 50 in line with the Cochran formula. Data was collected using observation and informal interview methods. Descriptive statistics and Chi-square test was used to analyse the data. The research envisaged that all the factors of Business process management are associated with unit cost of the MSMEs. The study revealed that, performance linkage to benefits and negative motivation at the MSMEs has significant influence on unit cost.
Keywords: Business process management, Factors of Business process management, unit cost,
Journal Name :
EPRA International Journal of Economics, Business and Management Studies (EBMS)
Published on : 2022-07-05