stdClass Object
(
    [id] => 16967
    [paper_index] => 202507-01-023073
    [title] => SERVICE QUALITY PERCEPTION: EMPIRICAL COMPARISON OF PUBLIC AND PRIVATE HOSPITALS
    [description] => 
    [author] => Yumlembam Menaka Devi, Dr. A.S. Rapheileng, Dr. Kh. Tomba Singh
    [googlescholar] => 
    [doi] => https://doi.org/10.36713/epra23073
    [year] => 2025
    [month] => July
    [volume] => 11
    [issue] => 7
    [file] => fm/jpanel/upload/2025/July/202507-01-023073.pdf
    [abstract] => The quality of services provided in hospitals varies from one hospital to another. There is a need to assess the quality of services provided in public and private hospitals. The purpose of the study is to analyze the patients’ perceptions of hospital service quality. A factor analysis was performed to examine the factor structure of the patients’ perception. Cronbach’s alpha test was also performed to test the reliability of a set of test items. Four factors were determined to assess the patients’ perceptions of hospital service quality: Tangibility, Reliability, Responsiveness, and Empathy, based on the SERVQUAL model. T-test was conducted to examine the differences in the perception of hospital service quality in the private (Leishiphung) and public (District Hospitals). The findings indicated that there was a significant difference in the patients’ perception of hospital service quality between private and public hospitals.
    [keywords] => Service Quality, Perception, Hospital, Tangibility, Reliability, Responsiveness, Empathy
    [doj] => 2025-07-15
    [hit] => 
    [status] => 
    [award_status] => P
    [orderr] => 47
    [journal_id] => 1
    [googlesearch_link] => 
    [edit_on] => 
    [is_status] => 1
    [journalname] => EPRA International Journal of Multidisciplinary Research (IJMR)
    [short_code] => IJMR
    [eissn] =>  2455-3662 (Online)
    [pissn] => - --
    [home_page_wrapper] => images/products_image/11.IJMR.png
)
Error fetching PDF file.