stdClass Object
(
    [id] => 18411
    [paper_index] => 202512-01-025339
    [title] => THE INFLUENCE OF INSPIRATIONAL MOTIVATION ON OPERATIONAL PERFORMANCE OF TIER TWO COMMERCIAL BANKS IN KENYA
    [description] => 
    [author] => Boniface Kyalo Kivai , Christopher Mutembei 
    [googlescholar] => 
    [doi] => https://doi.org/10.36713/epra25339
    [year] => 2025
    [month] => December
    [volume] => 11
    [issue] => 12
    [file] => fm/jpanel/upload/2025/December/202512-01-025339.pdf
    [abstract] => This study investigated the influence of inspirational motivation on the operational performance of Tier 2 commercial banks in Kenya. Operating against a backdrop of persistent challenges, including high operational costs, slow turnaround times, and declining customer retention, the role of leadership style—specifically transformational leadership dimensions—was examined as a potential underlying factor. Inspirational motivation (IM) is defined as the leader's ability to communicate a compelling vision and encourage commitment to organizational goals. The study employed a descriptive research design, collecting quantitative data from a sample of 215 employees across Tier 2 banks. Quantitative data were analyzed using correlation and multiple regression. Descriptive findings indicated high levels of inspirational motivation behaviors among leaders. Correlation analysis revealed a strong, positive, and significant relationship between inspirational motivation and operational performance (r = .761, p < .001). Furthermore, regression analysis identified inspirational motivation as the strongest predictor of operational performance (β = .432, p = .000). The study concluded that inspirational motivation is the most influential driver of operational performance, greatly enhancing outcomes such as turnaround time, customer retention, cost efficiency, and internal process effectiveness.
    [keywords] => Inspirational Motivation, Operational Performance, Transformational Leadership, Tier 2 Commercial Banks, Kenya, Financial Sector. 
    [doj] => 2025-12-17
    [hit] => 
    [status] => 
    [award_status] => P
    [orderr] => 57
    [journal_id] => 1
    [googlesearch_link] => 
    [edit_on] => 
    [is_status] => 1
    [journalname] => EPRA International Journal of Multidisciplinary Research (IJMR)
    [short_code] => IJMR
    [eissn] =>  2455-3662 (Online)
    [pissn] => - --
    [home_page_wrapper] => images/products_image/11.IJMR.png
)
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