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(
    [id] => 9938
    [paper_index] => 202301-01-012158
    [title] => UNDERSTANDING CUSTOMER SATISFACTION OF ELECTRONIC BANKING: AN EMPIRICAL STUDY IN DAKSHINA KANNADA DISTRICT OF KARNATAKA STATE
    [description] => 
    [author] => Bhaskar A, Dr. C. Kusumakara Hebbar 
    [googlescholar] => https://scholar.google.co.in/scholar?cluster=11873227745642683194&hl=en&as_sdt=0,5
    [doi] => https://doi.org/10.36713/epra12158
    [year] => 2023
    [month] => January
    [volume] => 9
    [issue] => 1
    [file] => 5.EPRA JOURNALS 12158.pdf
    [abstract] => Since e-banking plays a critical role in boosting organisational profitability and customers satisfaction and loyalty, the quality of e-banking services is crucial in e-banking studies. Today, the growing digitalization forces the service sector, such as banks, to offer e-banking services or online banking in order to gain a competitive advantage and dedicate much market share for themselves. When analysing the significance of e-banking services in the present-day context, the objective of the study is to investigate the factors influencing customer satisfaction with e-banking. The research indicates there is a negative influence on privacy and a positive association between the dependent and independent variables related to website quality, service quality, security, and customer satisfaction.
    [keywords] => E-banking, Website/Content, Service Quality, Security, and Privacy.
    [doj] => 2023-01-06
    [hit] => 1899
    [status] => y
    [award_status] => P
    [orderr] => 5
    [journal_id] => 1
    [googlesearch_link] => https://www.google.com/search?q=UNDERSTANDING+CUSTOMER+SATISFACTION+OF+ELECTRONIC+BANKING%3A+AN+EMPIRICAL+STUDY+IN+DAKSHINA+KANNADA+DISTRICT+OF+KARNATAKA+STATE+Bhaskar+A%2C+Dr.+C.+Kusumakara+Hebbar&rlz=1C1CHBD_enIN959IN959&sourceid=chrome&ie=UTF-8
    [edit_on] => 
    [is_status] => 1
    [journalname] => EPRA International Journal of Multidisciplinary Research (IJMR)
    [short_code] => IJMR
    [eissn] =>  2455-3662 (Online)
    [pissn] => - --
    [home_page_wrapper] => images/products_image/11.IJMR.png
)
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