In this paper, we examine the auto-rickshaw drivers in Hnahthial town of Mizoram, India by focusing their socio-economic status, issues and challenges that are being faced and the level of their job satisfaction. The study utilizes a mixed-methods approach, combining quantitative data analysis with qualitative interviews and observations from auto-rickshaw drivers, transportation authorities, and other key stakeholders. The study found that majority of the auto-rickshaw drivers are from the family of lower middle socio-economic status reflecting the fact that the driving of auto-rickshaw as the main source of livelihood is still not a gainful job. The study also found that low rate of fare with an index value of 0.8 was the most serious problem among the various problems confronted by auto-rickshaw drivers, followed by lack of auto-rickshaw stand and increasing private vehicles while lack of bad quality of road was ranked as the least significant problem with an index value of 0.51. As regard to job satisfaction, the study found that overall job satisfaction of auto-rickshaw drivers is very low. There is a higher level of dissatisfaction in terms of job security and income compared to working hours. The findings of this research shed light on the socio-economic conditions of auto-rickshaw drivers, their working conditions, income levels, and the challenges they encounter on a daily basis. The paper also explores potential solutions and strategies to address these issues and improve the livelihoods of auto-rickshaw drivers in urban Mizoram.