CONSUMER PERCEPTION TOWARDS SERVICE QUALITY IN FAST FOOD RESTAURANTS AT COIMBATORE


P. Shunmuga Jothi , Dr. P. Revathi
Department of Commerce with Banking and Insurance, Dr. N.G.P Arts and Science College, Coimbatore, Tamilnadu, India
Abstract
This study explores consumer perceptions towards fast food restaurants in Coimbatore, focusing on the key factors price, ambience, quality of food, and service. Price is a significant determinant in consumer decision-making, often influencing the choice between different brands. Service quality, which includes factors like staff behavior, speed of service, and efficiency, contributes significantly to the overall perception of the restaurants.
Keywords: Simple Percentage Analysis, Likert Scale, Henry Garret Ranking and Chi-Square-Service Quality in Fast Food Restaurants
Journal Name :
EPRA International Journal of Research & Development (IJRD)

VIEW PDF
Published on : 2025-04-09

Vol : 10
Issue : 4
Month : April
Year : 2025
Copyright © 2025 EPRA JOURNALS. All rights reserved
Developed by Peace Soft