A STUDY ON CUSTOMER EXPECTATION AND SATISFACTION TOWARD SERVICE PROVIDE BY AMBAL AUTO IN COIMBATORE CITY


Naveen Kumar, Mr. M .R. Chandra Sekar
student, Dr. NGP Arts and science college
Abstract
The automobile industry today is the most industry. High quality in service sector is important for comparativeness of service quantity is an essential matter for business in both public and private sector. In order to improve satisfaction of customer problem related service must be solved first ,as customer are much concern about after sales service .Satisfying customer is mainly belonging to identify their needs and demand to achieve target. This paper aims to know about the quantity in automobile service sector , important of customer satisfaction and strategies that can help to enhance quality service
Keywords: customer satisfaction, Quality, importance, its strategies
Journal Name :
EPRA International Journal of Research & Development (IJRD)

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Published on : 2021-05-14

Vol : 6
Issue : 5
Month : May
Year : 2021
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