A CUSTOMER SATISFACTION ON SERVICE OFFERED BY STATE BANK OF INDIA WITH SPECIAL REFERENCE TO NILGIRIS DISTRICT


Mr. Ajay. J, Dr.C.Karthick
Project report , Bharathiyar
Abstract
The purpose of this study on customer satisfaction will help us to understand the needs & Wants of the customers towards service offered by SBI. The study could provide appropriate and timely information about the position of preference level of customer towards State Bank of India. As the objectives of this study is to analyze the customer satisfaction on service offered by State Bank of India. 165 customers were selected and obtained the various responses based on the questionnaire method.
Keywords: SBI, Bank, Customers, Customer satisfaction.
Journal Name :
EPRA International Journal of Research & Development (IJRD)

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Published on : 2021-10-08

Vol : 6
Issue : 10
Month : October
Year : 2021
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