THE EMPLOYEES' ATTITUDE TOWARDS ISO 9001:2015 QMS AT KENYATTA NATIONAL HOSPITAL, KENYA
Karume Benjamin Anyong'a ,Prof. Jamin Masinde , Dr. Eric Masese
PhD Candidate, Moi University
The purpose of the study was to investigate the employeesâ€™ attitude towards ISO 9001:2015 QMS at Kenyatta National Hospital. Data was collected from 291 employees of the Hospital selected through a multistage sampling procedure, by use of self-administered questionnaires. Findings of the study revealed moderate attitude scores that were stronger on cognitive aspects and weaker on experiential aspects. The study established that there was a positive relationship between employeesâ€™ attitude and compliance with ISO 9001:2015 QMS at Kenyatta National Hospital with a Pearson r of 0.57 and Pâ‰¤0.05. Key factors that influenced employeesâ€™ attitude were identified as lack of management support, inadequate tools and equipment as well as absence of a reward mechanism linked to compliance. To improve employeesâ€™ attitudes and by extension compliance with QMS, Kenyatta National Hospital needs to improve on equipment and working tools, improve management support as well as develop and implement a system of rewards and sanctions that are linked to compliance.
Keywords: Attitude; Behaviour; Compliance; ISO 9001:2015 Quality Management Systems
Journal Name :
EPRA International Journal of Research & Development (IJRD)
Published on : 2022-03-29