raja slot
raja slot
slot deposit pulsa tanpa potongan
slot gacor 2024
raja slot
raja slot
raja slot

THE IMPACT OF E-HRM PRACTICES ON JORDANIAN BANKS CUSTOMERS' SATISFACTION


Dr. Moath Mahmoud Alshar', Dr. M. Sathya Shivalini, Dr. Sultan Ibrahim Aletein
Business Management, Osmania University, Hyderabad, India, -
Abstract
This paper aims to identify the impact of electronic human resource management practices represented as (e-compensation and e-payment) on Jordanian banks customers satisfaction. These two Practices are considered as they are widely practiced in the various banks in Jordan. The customers satisfaction with reference to the above e-hrm practices and their satisfaction in the Jordanian banking sector is studied in this paper. The study population consisted of all Jordanian banks customers. A questionnaire was drafted and mailed to the two hundred customers randomly selected from the list of customers dealing with those banks. One hundred twenty-seven of the two hundred customers properly filled and sent the questionnaires and this is the main data source for the current study. To achieve the objectives of the study, to investigate into any relationship between the customers satisfaction (demographic variable) and their reaction towards implementing the E-hrm practices in their banks the researcher used descriptive-analytical methods. The data was analyzed by employing Chi-square test at 5% level of significance using SPSS statistical software. The result showed that, the satisfaction of banks customers affects their perception towards implementing Electronic Human Resource Management in their banks.
Keywords: E-HRM, Customer satisfaction, E-payment, E-compensation.
Journal Name :
EPRA International Journal of Research & Development (IJRD)

VIEW PDF
Published on : 2022-06-14

Vol : 7
Issue : 6
Month : June
Year : 2022
Copyright © 2024 EPRA JOURNALS. All rights reserved
Developed by Peace Soft raja slot