IMPACT OF FINANCIAL TECHNOLOGY ON COMMERCIAL BANKS IN INDIA -A CASE STUDY ON HYDERABAD REGION OF TELANGANA STATE.
Mr. Chakkala Rajnath Simha, Dr. R S Ch Murthy Chodisetty
Department of Management studies, Vardhaman College of Engineering, Shamshabad, Hyderabad. Telangana
Abstract
Purpose
This study investigates the influence of financial technology (FinTech) on the financial performance and operational efficiency of commercial banks in the Hyderabad region of Telangana, India. By analyzing FinTech's effects, this study aims to provide insights into how technological advancements are reshaping banking operations, enhancing customer experience, and improving financial inclusion.
Design/Methodology/Approach
The study utilized primary data collected via a structured online questionnaire targeted at banking professionals, FinTech experts, and customers using FinTech services. Reliability and validity were established using Cronbach's Alpha and descriptive statistics, with a sample size of 300 respondents from 5 commercial banks operating in Hyderabad.
Findings
The study found that FinTech has significantly impacted commercial banks by increasing transaction efficiency, customer satisfaction, and service accessibility. Furthermore, FinTech adoption has contributed to improved risk management practices and streamlined operations, enhancing overall financial performance. The study highlighted FinTech's essential role in bridging gaps in traditional banking services and providing innovative solutions to meet evolving customer needs. However, limitations were noted, particularly in areas requiring further technological integration and regulatory adaptation.
Originality
This research provides an in-depth examination of the role of FinTech in enhancing operational efficiencies and customer experiences within the Indian banking sector. The study focuses on top commercial banks in Hyderabad, including IDFC Bank, Axis Bank, HDFC Bank, ICICI Bank, and City Union Bank.
Research Limitations/Implications
This study underscores the importance of FinTech in advancing digital transformation in banking, addressing limitations in legacy banking processes, and emphasizing the need for continuous regulatory oversight to foster innovation while ensuring security and compliance.
Practical Implications
The practical applications of FinTech extend beyond improving transaction speed and customer convenience; they include transforming risk management, automating compliance, and enabling more data-driven decision-making. This adoption of FinTech can enhance banks' resilience, adaptability, and ability to serve a digitally empowered customer base.
Social Implications
The social implications of FinTech adoption in banking highlight its role in advancing financial inclusion, democratizing access to banking services, and supporting a cashless, digital society. By providing accessible financial services, FinTech contributes to socio-economic stability, transparency, and equitable growth.
Keywords: Financial Technology, FinTech, Digital Banking, Operational Efficiency, Customer Satisfaction, Financial Inclusion, Risk Management, Regulatory Compliance
Journal Name :
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International Journal of Global Economic Light (JGEL)
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Published on : 2025-03-10
Vol | : | 11 |
Issue | : | 3 |
Month | : | March |
Year | : | 2025 |