Fire officers face numerous challenges in their daily lives, including disasters, relief operations, and community service. Their safety is at risk if they are not properly equipped, and their morale and physical integrity are tested not only professionally but also personally. This study used a case study design to gather non-numerical data on fire officers from the Bureau of Fire Protection in Dagupan City. Participants were selected based on factors such as length of service, experience, willingness to participate, gender, and status. Semi-structured interviews were conducted with open-ended questions, and thematic analysis was employed to analyze the data. The study revealed that the experiences of fire officers from the Bureau of Fire Protection (BFP) in Dagupan City have shaped their identities. They have encountered both positive and negative situations, making them aware of their vulnerability in dangerous circumstances. To overcome this, they rely on their resourcefulness and willingness to compromise. Public education on fire prevention is essential to minimize compromising situations. Additionally, the participants struggle with achieving a work-life balance and seek guidance from their chief as their main advisor. The findings provide valuable insights into the experiences, challenges, and coping mechanisms of fire officers in their line of duty. Changes in leadership within the BFP have sparked an active drive among officers, but the excessive workload, lack of manpower, equipment, and training place significant stress on them. Additionally, there is a lack of emotional support groups available to help fire officers cope with work-related stress. To address these issues, it is crucial to recognize that firefighters morale is as important as their physical, mental, and emotional well-being, prioritize work-life balance, incorporate stress-management and task-management into training, implement standardized processes for permit requirements, address incomplete equipment and facilities, and upskill training and recognition.