HEALTH SERVICE DELIVERY OF SELECTED MUNICIPAL HEALTH CENTER IN IV DISTRICT PROVINCE OF LAGUNA


Renchelle A. Palasin
Laguna State Polytechnic University, Sta. Cruz, Laguna, Philippines
Abstract
The purpose of this study was to evaluate the current state of health service provision at a particular municipal health center located in District IV, Province of Laguna. 93 healthcare professionals and 253 patients from various local health institutions participated in our self-administered survey. The research design used in the study was descriptive-correlational, and statistical measures including mean, standard deviation, and Pearson Correlation Coefficient (r) were utilize. Results showed that the correlations of quality of health service of health workers to the provided services of municipal health center are statistically significant at .05 level of significant. On the other hand, the relationship between the respondent’s profile and their provided services such as outpatient consultation, minor surgery, blood donation, vaccination, cervical cancer screening, drugs screening and intervention, dental care found that there is a slight but statistically significant correlate. Furthermore, result showed that the relationship between respondent demographic profile age, sex, marital status is statistically significantly correlate with the four quality of health services variable while, position and length of service is not statistically significantly correlate with the four quality of health service variable such as timeliness, compassion, competency and patient-centeredness. The test of significance of differences between Health Workers and Constituents in the Quality of Health Services Delivered result shows that there’s no statistically significant difference found any of four quality of services variables between health workers. This could mean that a respondent will rate the quality of service regardless of whether they are a health worker or a constituent.
Keywords: Municipal Health Center, Health Workers, Quality of health services, Patient- Centeredness
Journal Name :
EPRA International Journal of Multidisciplinary Research (IJMR)

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Published on : 2024-05-24

Vol : 10
Issue : 5
Month : May
Year : 2024
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