Civic engagement is crucial for shaping public policy and strengthening the citizen-government relationship. This paper examines how civic engagement enhances democratic participation, promotes transparent governance, and tackles societal challenges. Drawing on empirical research, we analyze factors influencing civic engagement, the impact of digital technologies on citizen involvement, and policy implications for a more collaborative and responsive government. We argue that while digital platforms offer new avenues for engagement, they also present challenges. This paper explores these complexities, including the role of information literacy in navigating the digital public sphere. Finally, we suggest strategies for policymakers and civic leaders to leverage digital tools for deliberative exchange, ultimately fostering a more inclusive and impactful public policy process.