EXPLORING THE IMPACT OF INTERPERSONAL COMMUNICATION AND NEGOTIATION TECHNIQUES ON TRANSACTIONAL SKILL DEVELOPMENT IN PUBLIC ADMINISTRATION


Ederlyn Pedron Oracion
Laguna State Polytechnic University, Santa Cruz, Laguna, Philippines
Abstract
The prevailing condition of interpersonal communication and negotiation within Philippine public administration underscores a multifaceted interplay between long-standing bureaucratic norms and the growing call for participatory and inclusive governance. Public administrators operate within a culturally diverse and politically layered context where effective communication serves as a foundational element for coherent policy execution and efficient service provision. Although there is a heightened recognition of the value of interpersonal skills—especially in fostering stakeholder participation and facilitating coordination among agencies—significant gaps persist in the provision of structured training and institutional mechanisms for skill development. Hierarchical organizational structures and departmental fragmentation hinder open communication, while deep-rooted cultural values may deter forthright dialogue, thus impeding timely and cohesive administrative decisions. In parallel, negotiation practices in the Philippine public sector often lack the formality and strategic grounding observed in more developed administrative systems. These practices are frequently shaped by clientelism and informal political dynamics, rather than by systematic, interest-based negotiation frameworks rooted in empirical approaches. Although capacity-building efforts led by entities like the Civil Service Commission and the Development Academy of the Philippines have initiated progress, such interventions have yet to be fully institutionalized across the various tiers of public administration. The limited implementation of globally recognized negotiation models, including principled negotiation, curtails the ability to reach equitable and sustainable policy outcomes. Amid growing demands for cross-sector collaboration and stakeholder-driven policymaking, the cultivation of robust interpersonal and negotiation competencies is essential for promoting a more transparent, accountable, and responsive system of governance in the Philippines.
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Journal Name :
EPRA International Journal of Multidisciplinary Research (IJMR)

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Published on : 2025-06-15

Vol : 11
Issue : 6
Month : June
Year : 2025
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