ROLE OF ARTIFICIAL INTELLIGENCE IN ONLINE DISPUTE RESOLUTION (ODR): A NEW ERA OF MEDIATION


Vaishali.R, Vallimayil.PL
Chettinad Academy of Research and Education, Kelambakkam, Tamil Nadu, India
Abstract
The integration of Artificial Intelligence (AI) into Online Dispute Resolution (ODR) marks a transformative leap in the global justice ecosystem, introducing unprecedented efficiency, accessibility, and impartiality to mediation processes. As traditional dispute resolution systems struggle with backlog, cost, and geographical constraints, AI-driven ODR platforms offer automated case management, predictive analytics, and intelligent negotiation tools capable of revolutionizing how conflicts are resolved. This research critically examines the evolving relationship between AI and mediation, highlighting how technology augments human judgment rather than replacing it. Through a doctrinal and comparative methodology, the study explores global developments in AI-assisted ODR across jurisdictions such as the European Union, the United States, and Singapore, juxtaposed with India’s emerging digital mediation landscape. It further interrogates the ethical, legal, and procedural dilemmas surrounding algorithmic bias, data protection, and accountability. The findings reveal that while AI has immense potential to democratize access to justice, its deployment must be guided by principles of transparency, fairness, and human oversight. Ultimately, this paper argues that responsible AI integration can usher in a new era of intelligent, inclusive, and ethical mediation, redefining the contours of modern dispute resolution.
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Journal Name :
EPRA International Journal of Multidisciplinary Research (IJMR)

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Published on : 2025-11-05

Vol : 11
Issue : 11
Month : November
Year : 2025
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