This study investigated the level of satisfaction and challenges experienced by clients of the Registrar's Office at Cebu Technological University–San Francisco Campus toward its manual process of transactions, with the aim of providing an evidence-based foundation for the development of an Enhanced Registrar Management System. The study was grounded in three theoretical frameworks: the SERVQUAL Model (Parasuraman, Zeithaml, & Berry, 1985; 1988), Total Quality Management (Deming, 1986; Juran, 1988), and Republic Act No. 10173—the Data Privacy Act of 2012. A mixed-methods research design was employed, combining descriptive quantitative approach with qualitative inquiry through open-ended survey items. A structured questionnaire was administered to 298 respondents—comprising 288 students (96.64%) and 10 faculty and staff (3.36%)—selected through simple random sampling. Data were analyzed using frequency distribution, weighted mean, standard deviation, independent samples t-test, and one-way ANOVA at a 0.05 level of significance. Results revealed that client satisfaction with the manual record management system was at a moderate level across most dimensions and dissatisfied in the most operationally critical areas, particularly time efficiency (M = 2.59, SD = 1.32) and accuracy (M = 2.60, SD = 1.30). Inferential analysis indicated no significant differences in satisfaction when respondents were grouped by age (F = 0.386, p = 0.857) or gender (t = 0.412, p = 0.681). However, statistically significant differences were found for client type (t = 2.84, p = 0.005) and frequency of transaction (F = 4.36, p = 0.005). The study proposes an Enhanced Registrar Management System integrating an online service portal, a centralized digital records database, automated transaction tracking, and role-based access controls.