CITIZENS' SATISFACTION ON ECONOMIC AND INVESTMENT PROMOTION SERVICES OF A COASTAL TOWN IN CAMARINES SUR, PHILIPPINES


Nora E. Bacares
Associate Professor III, Partido State University
Abstract
This study assessed the people’s satisfaction on the Economic and Investment Promotion Services of a Local Government Unit (LGU) in Camarines Sur, Philippines utilizing the Citizen Satisfaction Index System (CSIS) initiated by the Department of the Interior of Local Government (DILG). Particularly, it determined the awareness, availment, and satisfaction of the citizens on Economic and Investment Promotion Services provided by the LGU. The study used a mix of quantitative and qualitative research methods through face-to-face interviews with 150 actual residents randomly sampled from the barangays with male and female equal distribution of the target LGU. Samples were drawn from barangays where most people resided. Barangays with larger shares of the population had more spots and respondents in the sample. The latest 2015 census data on population and housing was the basis for allocating the spots among the barangays according to population share. The multi-stage probability sampling was employed to give all citizens, 18 years old and above, an equal chance to be selected as a participant (CSIS, 2019). The residents of this coastal, 4th class municipality had a low level of satisfaction but high in need for action on Economic and Investment Promotion. Their recommendations focused on the need for livelihood trainings on the production of local goods as well as conduct of promotional activities of these locally-produced goods. With 67.33% of the household-respondents who are beneficiaries of the Pantawid Pamilyang Pilipino Program (4Ps), another recommendation centered on giving attention to the conduct of promotional campaigns of the local tourist attractions because the citizens believe that tourism activities could help create local employment for them to improve their economic condition.
Keywords: Citizen Satisfaction, Local Government Unit, Basic Services, Economic and Investment Promotion
Journal Name :
EPRA International Journal of Multidisciplinary Research (IJMR)

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Published on : 2021-04-20

Vol : 7
Issue : 4
Month : April
Year : 2021
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