A STUDY ON CUSTOMER SATISFACTION TOWARDS PAYTM SERVICES IN COIMBATORE CITY


Dr. P. Dhanya ,Ms. P. Midhuna Varshini
Associate Professor , Dr. N.G.P arts and Science College coimbatore
Abstract
In Today’s busiest world, humans don’t have their time to take a seat down and loosen up then a way to do their private works like recharge their telephones, energy bills etc. So, paytm has been brought to pay through cellular. The reason in their examine is to research the delight degree of customer’s the usage of paytm offerings. Data has been accrued through survey technique with 120 respondents. The tools and technique used on this examine are simple percentage, Likert scale and Ranking analysis. This examine cautioned that clients need to enhance transaction speed and steps to make price of paytm to be had in petty shops. It concluded that paytm is acting nicely in private; it has to paintings upon cut price and gives, transaction speed and innovation to enhance customer’s delight.
Keywords: Paytm, Transaction Speed, Innovation
Journal Name :
EPRA International Journal of Multidisciplinary Research (IJMR)

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Published on : 2021-07-23

Vol : 7
Issue : 7
Month : July
Year : 2021
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